Help & Advice

Operated entirely by volunteers who themselves are NT tenants or long leaseholders, we look to advise on all aspects and types of residential tenancies and mediate solutions when difficulties arise.

Please see the following sections on specific areas such as repairs and maintenance.

For all other matters, we recommend that you initially contact your local NT office who can usually help. If that does not resolve your query, then please contact us at TANT as detailed here on the website or in emergency use our contact telephone line 0845-463-3563.

Check the Renters Rights Act 2026 here.

Summary of the Renters Rights Act 2025

Also see the National Trust Tenants guidance

Government Info Sheet

Key points:

These changes affect most private tenants with an Assured Shorthold Tenancy (AST). All ASTs will be Assured Periodic Tenancies. Protected tenancies have different terms – please see your agreement or contact TANT link if you need help or advice.

From 1 May 2026

• Your landlord will need a legal reason to evict you with a section 8 notice. Section 21 cease to exist.
• For tenancies starting 1st May 2026 your landlord can only take or accept 1 month's rent in advance.
• Your landlord can only put the rent up once a year. They must give at least 2 months' notice.
• You will have a periodic tenancy which makes it easier to leave by giving notice.
• You will have to give 2 months' notice to end an assured periodic tenancy, unless a shorter notice is agreed in writing.
• You will have the right to ask for permission to keep a pet. Your landlord can only say no if they have a good reason.

Some of the grounds the National Trust can use a Section 8 to evict tenants include:

a. Rent arrears

b. Anti-social behaviour

c. To sell the house (rarely applies to the NT as most properties are in alienable – and unable to be sold.

To see the full list of reasons check here.

If you are facing a Section 8 eviction (post May 2026) please contact TANT for advice.

Your tenancy type will depend on some defined factors and if you’re unsure what type of tenancy you have please use Shelter’s Tenancy Rights Checker which should provide a clear indication of your tenancy type and rights, or check your tenancy agreement.

There are three ways for you to report repair requirements:

1. Telephone: 0345 646 1311
2. Online portal: https://nationaltrust.fixflo.com
3. Email: tenantrepairs@nationaltrust.org.uk

These services are available for reporting repairs 24 hours a day. However, outside the hours of 9am to 5pm, Monday to Friday the telephone line is for urgent matters only (e.g., loss of power, heating, water etc).

This telephone service is operated by a dedicated team of trained staff who have direct contact with National Trust contractors. If there is an emergency at your property, they will instruct a suitable contractor who will try to call you direct, in advance of visiting you. You should use this telephone service for urgent matters during the day so that we can prioritise your case and if needed, arrange for a contractor to visit.

If you require help with this please contact TANT who can help and advise.

The first port of call if you have an issue with disrepair, damp or cold should be contacting the National Trust: 

There are three ways for you to report repair requirements, including damp and mould:

1. Telephone: 0345 646 1311

1. Online portal: https://nationaltrust.fixflo.com

1. Email: tenantrepairs@nationaltrust.org.uk

These services are available for reporting repairs 24 hours a day. However, outside the hours of 9am to 5pm, Monday to Friday the telephone line is for urgent matters only (e.g., loss of power, heating, water etc).

This telephone service is operated by a dedicated team of trained staff who have direct contact with National Trust contractors. If there is an emergency at your property, they will instruct a suitable contractor who will try to call you direct, in advance of visiting you. You should use this telephone service for urgent matters during the day so that your case can be prioritised and if needed, arrange for a contractor to visit.

If you require help with this please contact TANT who can help and advice.

If a landlord fails to take action there is legislation that could be used to ensure they fulfil their responsibilities. These are also detailed in the House of Commons briefing note here.

If you have a serious problem which hasn’t been resolved, after approaching the National Trust, you can contact TANT and/or your local Environmental Health Department (EHD) to escalate the problem. Tenants are legally protected from retaliatory evictions once the local EHD has been contacted.

The Environmental Health Officer will visit and advise you of what action will be taken. They will also provide practical advice on how you can improve the situation, if necessary.

If you would like further information please do not hesitate to ask TANT for help by filling in the online contact form.