Help & Advice

TANT has been helping and providing advice for National Trust tenants for over 20 years, free of charge, with confidentiality where required.

Operated entirely by volunteers who themselves are NT tenants or long leaseholders, we look to advise on all aspects and types of residential tenancies and mediate solutions when difficulties arise.

Please see the sections on specific areas such as repairs and rent reviews.

We recommend that you initially contact your local NT office who can usually help. If that does not resolve your query, then please contact us at TANT as detailed here on the website.

The National Trust will be sending the government’s official Information Sheet to relevant Assured and Assured Shorthold tenants in England during May 2026. The Information Sheet explains how your current tenancy may be affected by the changes introduced by the Renters’ Rights Act 2025. If you hold an Assured or Assured Shorthold Tenancy and have not received this Information Sheet, please get in touch with your usual National Trust local lettings contact.

Summary of the Renters Rights Act 2025

• Also see the National Trust Tenants guidance‍
• Government Info Sheet
• Shelter can also provide advice and information

Damp and Mould are often common problems in older properties. Intially contact the NT through one of these methods.

• Telephone: 0345 646 1311
• Online portal: https://nationaltrust.fixflo.com
• Email: tenantrepairs@nationaltrust.org.uk

Please click on Find out more for further advice.

There are three ways for you to report repair requirements:

1. Telephone: 0345 646 1311
2. Online portal: https://nationaltrust.fixflo.com
3. Email: tenantrepairs@nationaltrust.org.uk

These services are available for reporting repairs 24 hours a day. However, outside the hours of 9am to 5pm, Monday to Friday the telephone line is for urgent matters only (e.g., loss of power, heating, water etc).

This telephone service is operated by a dedicated team of trained staff who have direct contact with National Trust contractors. If there is an emergency at your property, they will instruct a suitable contractor who will try to call you direct, in advance of visiting you. You should use this telephone service for urgent matters during the day so that your case can be prioritised and if needed, arrange for a contractor to visit.

If you require help with this please contact TANT who can help and advice.

Due to the varied types of property within the National Trust’s portfolio they also have a variety of different types of tenant including long lease, Assured Shorthold (now moved to Assured Periodic Tenancies), protected, commercial and agricultural.

Your tenancy type will depend on some defined factors and if you’re unsure what type of tenancy you have please use Shelter’s Tenancy Rights Checker which should provide a clear indication of your tenancy type and rights, or check your tenancy agreement.

More Information on the National Trust Website

If you have a complaint we advise you to get in touch with the National Trust team in the first instance. If that does not resolve your issue we recommend you contact us at TANT and we can advise your best course of action. Failing that then please use the National Trust Complaints procedures here.