Repairs & Emergencies
If you have an out of hours emergency, for example heating breakdown, roof damage, or another problem that requires an immediate solution (but not a downed TV arial!), there is a procedure that you need to follow.
Contact the National Trust
- Telephone: 0345 646 1311 Online portal:
- Online portal: https://nationaltrust.fixflo.com
- Email: tenantrepairs@nationaltrust.org.uk
These services are available for reporting repairs 24 hours a day. However, outside the hours of 9am to 5pm, Monday to Friday the telephone line is for urgent matters only (e.g., loss of power, heating, water etc).
This telephone service is operated by a dedicated team of trained staff who have direct contact with National Trust contractors. If there is an emergency at your property, they will instruct a suitable contractor who will try to call you direct, in advance of visiting you. You should use this telephone service for urgent matters during the day so that your case can be prioritised and if needed, arrange for a contractor to visit.
Looking for Tenant Advice?
If you are a tenant-custodian and need help or advice, TANT are here to support you.
