Damp and Mould

The first port of call if you have an issue with disrepair, damp or cold should be contacting the National Trust: 

There are three ways for you to report repair requirements, including damp and mould:

1. Telephone: 0345 646 1311

1. Online portal: https://nationaltrust.fixflo.com

1. Email: tenantrepairs@nationaltrust.org.uk

These services are available for reporting repairs 24 hours a day. However, outside the hours of 9am to 5pm, Monday to Friday the telephone line is for urgent matters only (e.g., loss of power, heating, water etc).

This telephone service is operated by a dedicated team of trained staff who have direct contact with National Trust contractors. If there is an emergency at your property, they will instruct a suitable contractor who will try to call you direct, in advance of visiting you. You should use this telephone service for urgent matters during the day so that your case can be prioritised and if needed, arrange for a contractor to visit.

If you require help with this please contact TANT who can help and advice.

If a landlord fails to take action there is legislation that could be used to ensure they fulfil their responsibilities. These are also detailed in the House of Commons briefing note here.

If you have a serious problem which hasn’t been resolved, after approaching the National Trust, you can contact TANT and/or your local Environmental Health Department (EHD) to escalate the problem. Tenants are legally protected from retaliatory evictions once the local EHD has been contacted.

The Environmental Health Officer will visit and advise you of what action will be taken. They will also provide practical advice on how you can improve the situation, if necessary.

If you would like further information please do not hesitate to ask TANT for help by filling in the online contact form.