Repair Procedures
The National Trust has moved all its key compliance tasks and response repairs for tenanted properties to a third party, who provides the service on the Trust’s behalf. This aims to help the coordination and quality of repairs and maintenance.
There are three ways for you to report repair requirements:
- Telephone: 0345 646 1311
- Online portal: https://nationaltrust.fixflo.com
- Email: tenantrepairs@nationaltrust.org.uk
These services are available for reporting repairs 24 hours a day. However, outside the hours of 9am to 5pm, Monday to Friday the telephone line is for urgent matters only (e.g., loss of power, heating, water etc).
This telephone service is operated by a dedicated team of trained staff who have direct contact with National Trust contractors. If there is an emergency at your property, they will instruct a suitable contractor who will try to call you direct, in advance of visiting you. You should use this telephone service for urgent matters during the day so that we can prioritise your case and if needed, arrange for a contractor to visit.
If you require help with this please contact TANT who can help and advice.
Looking for Tenant Advice?
If you are a tenant-custodian and need help or advice, TANT are here to support you.
