We are currently liaising with the National Trust on behalf of all of our tenant members some of whom we know are concerned about their financial situation and rent payments at this difficult time.
UPDATE: We have received this reply from Hilary McGrady, Director General of the National Trust:
The National Trust credit control department is currently extremely busy taking calls from tenants who are experiencing difficulties. In the first instance, if you are concerned about paying your rent, please contact your local Let Estate office.
If you need to contact credit control after speaking with your local office and are unable to get through on the telephone please email them on firstname.lastname@example.org. This inbox is monitored from 8.30am to 5pm Monday to Friday and all emails will be reviewed and answered as soon as possible.
Thank you for your consideration and patience at this very difficult time.
We will provide updates on this website and our social media channels just as soon as we have them.
Please visit https://www.gov.uk/coronavirus for the most up to date guidance from the Government in relation to preventing the spread of this highly contagious virus. It is imperative that everyone follows this guidance to the letter to ensure the safety of the communities that they live in and TANT is fully supportive of these new measures.
We are aware of many tenant’s concerns regarding their ability to continue to pay their rent and we continue to liaise with the National Trust and monitor all and any Government developments in this area.
The National Trust are writing to every tenant and have published a FAQ section on their website to assist you with your queries. Please visit www.nationaltrust.org.uk/features/faqs-for-tenants to read the latest updates and advice.
To read a copy of the National Trust’s recent letter to tenants please click here.
If you encounter any problems accessing assistance from the National Trust please contact the TANT helpline or submit a query via this website and we will do everything that we can to assist but we would urge patience as the National Trust is also experiencing the same problems that all organisations are currently and their response time may be affected due to reduced resources.
TANT would urge all of our tenant members to stay safe and follow all guidance issued by the Government, Public Health England and the World Health Organisation.