New Tenant Complaints Procedure for Residential and Farming Tenants
Following requests from TANT and a number of discussions and meetings, the National Trust has added a final stage to its complaints procedure so that any unresolved complaint is assessed by an external expert.
The new procedure is available on the National trust website at
https://www.nationaltrust.org.uk/services/residential-and-farm-lettings/tenant-complaints-procedure
You can also download the summary here.
TANT is also always available to assist tenants in resolving problems and complaints. Experience has shown that TANT’s early engagement often avoids escalation to the formal procedure. To request assistance from TANT please complete the form here (link to contact page)