The National Trust has moved all its key compliance tasks and response repairs for tenanted properties to a third party, who provides the service on the Trust’s behalf. This aims to help the coordination and quality of repairs and maintenance.
The service allows tenants to report repairs 24 hours a day, 7 days a week, by phone, email or via an online portal:
- Phone: 0345 646 1311 (including a Welsh speaking option)
- Email: [email protected]
- Online portal: https://nationaltrust.fixflo.com